Bots Not Running
If your bots aren't running at all, and you can't figure out why, here are a few things to check:
Your Autotrading is Disabled
Check the toggle at the top right of your account pages. That needs to be on (green) for any of your bots to run.
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Brokerage Account Password Changed
Changing the password on your brokerage account can break the connection between Whispertrades and your brokerage account. If you recently changed your brokerage account password and find that your bots no longer work, visit your brokers page and re-enable your connection if necessary.
TD Ameritrade Portfolio Margin Upgrade
If you recently requested portfolio margin at TD Ameritrade, and your bots no longer work, you will likely need to manually manage/close any open positions through Whispertrades. Unfortunately, when TDA upgrades accounts for portfolio margin, we lose all order history on our end. Whispertrades bots can no longer work with any orders entered prior to this change. You will need to enter new orders (via Whispertrades, not directly through your TDA account). Once you do this, bots will continue to operate as normal.
Brand New Brokerage Account
If you just opened your brokerage account, allow a day or two to pass before connecting to Whispertrades. There are some things your broker must do on their end before API access will work.