Close Account
Updated Sep 16, 2026
How to close your account
You can close your account yourself, from either place you use Whispertrades:
On the website: open Settings, and on the Profile page scroll to the Close account card at the bottom.
In the iOS app: open Settings and tap Close your account.
Both ask for two things, so that an account is never closed by accident: your password, and the word DELETE typed in capitals.
We will not close an account that is still trading. If any live bot is enabled, or any live position is open, the form says so and asks you to disable the bot or close the position first. Paper bots and paper positions do not stand in the way. This is deliberate: closing the account removes the bots that manage your positions, and it does not close anything at your broker, so a live position left behind would sit in your brokerage account with nothing watching it.
If you cannot sign in, or the form refuses for a reason it does not name, open a support ticket from the email address the account is registered to and we will handle it.
What happens next
The moment your request is accepted you are signed out everywhere: the website, the app, and any API tokens you created. Your bots are deleted first, then your account and the data attached to it. This runs as a background job, so it is not instantaneous, but it does not need you to stay signed in. If you sign in again within those few minutes and still see the account, it is on its way out.
Deleted with the account:
Bots, and the positions, orders and settings belonging to them
Broker connections and their credentials
Backtests, and your backtest preferences and discounts
Daily account balances and your sign-in history
Notification settings, and any mobile devices registered for push
Community content: your profile, posts, threads, polls, reactions, saves, follows, groups you own, published strategies and track records
Support tickets, their messages, and any files attached to them
Payment methods, webhooks, and your notifications
Your subscription
If you have a live subscription, we cancel it at PayPal before the account is removed. That ordering is deliberate: an account that disappeared with a live subscription behind it would leave PayPal billing someone who can no longer see or cancel it.
You may want to cancel yourself first and confirm it, if you would rather not rely on us doing it.
What is not deleted
Anonymised website analytics. Records of how the site was used are stripped of anything identifying you rather than removed outright. What remains cannot be traced back to you.
Records we are required to keep. Some billing and transaction records are retained where law or our payment processor requires it. These are not used to contact you and are not part of your account.
If you need detail on what is retained and for how long, open a support ticket and we will answer specifically.
Before you delete
Deletion is permanent. There is no recovery, no grace period, and no export afterwards.
Worth doing first, if any of it matters to you:
Export any backtest results you want to keep. They go with the account.
Note any bot configurations you might rebuild later. They are not recoverable.
Close open live positions and disable live bots. The form will not proceed until you have, because closing your account removes the bots that manage them and does not close positions at your broker or touch your brokerage account.
Deleting the app is not deleting your account
Removing the Whispertrades app from your phone signs that device out and stops its notifications. Your account, your bots and your data are untouched, and you can sign in again on any device.
To close the account itself, use Settings > Close your account in the app, or the Close account card on the website, as above.